Experienced and combined format
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Sample resume: Experienced and combined format
ANN J. EXAMPLE
3 Any Road, Any Town, Manchester, AN1 1CV
Telephone: 0111 899 2255
Mobile: 07777 111 222
Fax: 0111 805 3599
Email: marydoe12@aol.com
PROFESSIONAL PROFILE
I am an enthusiastic and dedicated professional with extensive experience across all areas of retail management. An exceptional leader who is able to develop and motivate others to achieve targets, I can demonstrate a strong ability to manage projects from conception through to successful completion. A proactive individual with a logical approach to challenges, I perform effectively even within a highly pressurised working environment.
OBJECTIVE
I am now looking to progress into a senior management position within the retail sector. I am therefore keen to find a new and suitably challenging role within a market-leading organisation.
CAREER SUMMARY
1994-date A&B Stores plc
SENIOR AREA OPERATIONS MANAGER (2002-date)
• Responsible for meeting budgetary and sales targets through motivating and developing staff, consistently achieving and surpassing Key Performance Indicators
• Reporting to the Retail Operations Manager with responsibility for operational and people (320) management within 14 stores
• Controlling management accounts with attention to essential criteria for net profit, including sales, shrinkage, wages, write-off, cash control and store expenditure
• Monitoring and controlling store compliance in all areas, including customer care, effective planning, staff training and development, organisation and time management
• Supporting management and staff to help create their own successful and productive team and become effective team leaders
• Maximising every sales opportunity by promoting the highest standards of customer care and recognising potential development and training opportunities
• Communicating daily with Customer Support Centre functions - Buying, Retail, Finance & Distribution – to ensure effective control and operation of all areas
• Reviewing and evaluating weekly KPI achievement and producing an end of week spreadsheet
• Supporting and coaching Area Managers to reach their full potential
• Deputising for Retail Operations Manager, responsible for whole region, incorporating 9 Area Managers
CUSTOMER SERVICES MANAGER (2000-2002)
• Reporting to the Director of service quality, primarily responsible for 16,000 internal customers and all external customers
• Maintaining the Service Quality Customer Service Standards Library for the department
• Developing a CD ROM training programme to be used in all stores, in line with customer service strategy
• Managing and developing stores’ monthly incentive programme and cost justifying
• Supervising, motivating and developing team reward and recognition programmes
• Handling and swiftly resolving customer complaints in a professional and effective manner
• Creating and introducing in-store customer awareness and feedback forms with most useful results
SPECIAL PROJECTS MANAGER – RETAIL & SUPPLY CHAIN (1999-2000)
• Reporting to the Group Retail Director and charged with integrating One Stop systems to A&B
• Introducing ambient grocery to the distribution centre, setting up new delivery schedules, training programmes and rolling out into 400 stores
• Designing effective store communication procedures to ensure the smooth running of all operations
• Responsible for seasonal event management for the company
• Investigating and understanding weekly shrinkage issues, producing a user friendly guide, and subsequently testing and rolling-out
AREA OPERATIONS MANAGER (1997-1999)
STORE MANAGER (1995-1997)
• Managing 7 convenience stores and becoming Training Store Manager for the whole region, manager of the Store of Excellence and Area Manager Designate
• Encouraging the highest possible standards of customer service from the team and maintaining the smooth day-to-day operation of the stores
• Maintaining good staff relations through effective communication, leadership, discipline and motivation
• As Training Store Manager for all trainees, achieving the successful induction of 48 new employees
RELIEF MANAGER (1994-1995)
ASSISTANT STORE MANAGER (1994)
EDUCATION AND QUALIFICATIONS
B.I.I: National Licensee Certificate
NVQ: Retail Levels 1, 2 & 3
3 A Levels: Economics, Mathematics & Chemistry (1994)
9 GCSEs: Including English & Mathematics (1992)
KEY I.T. SKILLS
- Word, Excel, Access, PowerPoint, Internet & Email
PERSONAL DETAILS
Date of Birth: 18th January 1977
Nationality: British
Health: Excellent; non-smoker
Other: Qualified in First Aid
INTERESTS AND ACTIVITIES
Currently include: Netball (playing & coaching), Badminton & DIY
References are Available on Request
Other sample resumes
Professional and functional format